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Company that Sells the Speed of Light Needs a Total Business Solution with Higher Wattage
 Hundreds of millions of miles
of the American infrastructure is connected by wire and cable. Without this
material, commerce and life as we know it would not be possible. But what
happens when the infrastructure of the company who provides much of the raw
material of the American infrastructure fails? Things can get pretty
challenging…
Growing Pains
Keystone
Wire and Cable, an Ivyland, PA based provider of wire, cable, and related
electronic products has been in business for almost forty years. During that
time, Keystone has seen and has been part of a rapidly changing technological
environment. But while Keystone has been busy keeping the rest of the country up
to the speed of technology, it found itself falling behind in that
category.
 “We simply outgrew everything,” explained Michael Rosen, President of
Keystone Wire and Cable. “Our server was constantly crashing, communications
between our locations were poor, and it seemed nothing was working
efficiently.”
In addition to its Ivyland, PA home office, Keystone also
has satellite locations in Bristol, Pennsylvania, Pompano Beach, Florida, and
Addison, Illinois. Communication between the offices was limited and hampered by
outdated equipment and technology.
Worst of all, Keystone began to
experience problems in providing the quality customer service upon which the
business was built.
“We had so many technological problems and
inefficiencies that we found ourselves in many cases unable to respond to our
customers, check inventory, or process orders,” lamented Rosen.
Time and technology wait for no one.
Keystone’s
situation was not unusual. As companies grow, or strive for growth, the need to
keep up with the advancement of commerce becomes crucial. Keystone recognized
that need and called CompuData for help.
CompuData launched a thorough
analysis, which included researching Keystone and its existing business
processes. By learning about the companies it services, CompuData is able match
businesses with tailored comprehensive solutions.
Though Keystone’s needs
were once sufficiently met at an earlier stage of its growth cycle, CompuData
discovered a number of items that was keeping company restrained. Keystone’s
hardware was outdated. Its operating system and wide area network were
incompatible with the company’s needs. No voice integration was in place. Plus
numerous other items were failing the wire and cable provider.
Like many
advancing companies, Keystone reached a stage where it needed a complete
overhaul of its technology tools.
Comprehensive
Solutions
“We dealt with another technology firm prior to
CompuData, but they suggested piecemeal upgrades that did little in solving our
entire problems,” revealed Rosen. “CompuData looked at the complete picture and
offered a total solution, not a partial Band-Aid.”
After replacing
Keystone’s hardware with new, robust computers, CompuData linked the company’s
four locations together through a Virtual Private Network (VPN), integrating
voice and data through the Internet. Each office is able to communicate quickly
and efficiently, as if they were in the same building. Keystone now runs its
business without fear of crashing and is able to analyze each of its customers
with real-time information using its MAS 200 accounting system.
A
tremendous amount of customization was needed to keep the provider of wire and
cable in top shape. But there is no “off the shelf” solution for an organization
that deals with large clients such as government, telephone companies, and major
contractors. CompuData has been customizing solutions for various types of
clients for over 30 years.
 Thanks to that qualified experience, and
one-stop-shop servicing, Keystone Wire and Cable operates flawlessly around the
clock, seven days a week.
“CompuData looked at the
complete picture and offered a total solution, not a partial
Band-Aid.”
Michael Rosen
President
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