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For companies that offer repair,
maintenance and warranty services, the JobOps Field Service and Dispatch
module was designed to help you track the costs and revenue of your
services in detail.
With Field Service and Dispatch your services departments will be able
to respond faster, have quicker access to equipment maintenance history,
generate preventive maintenance calls and then be able to dispatch the
appropriate technician using graphical scheduling.
What makes the JobOps Field Service and Dispatch so unique is the
"dashboard" approach to generating service tickets. When customers call,
the dashboard allows quick access to the customer information, equipment
history, warranty status, service contract information, typical parts
needed for the repair, location of the equipment, what technicians are
available and which technicians have the necessary parts available on
their truck.
 For improved communications, integration with the Microsoft Outlook®
sends service ticket information by e-mail to the technician providing
them with full details of the call and lets the customer know that a
technician has been assigned. Also updated with the service ticket
details is the technician's calendar in Microsoft Outlook®. With Pocket
PC or Palm technology, your field technicians have real time updates in
the field.
All history of past services is also available including full serial and
lot tracking information on any level of components included in the
equipment.
Preventive maintenance service tickets are generated by Field Service
and Dispatch on the required service dates to ensure that your customers
receive their contracted services on-time.
Service billing in Field Service and Dispatch is designed to process
invoicing quickly, but still provide for the unique requirements of
service calls and repair detail. Customer contracts may cover parts and
labor, fixed billing or time and material coverage while allowing for
overrides to standard coverage for services beyond the scope of the
service contract. These exceptions are easily entered to quickly create
invoices allowing you collect your services revenue as soon as possible.
In the service industry, speed and service are what keep customers
happy. Being able to track costs against the revenue of your services
and contracts is what keeps you in business and making a profit.
With the JobOps Field Service and Dispatch, accomplishing both has
become much easier.
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