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Philadelphia, PA 19154
Phone: 800.223.3282
2401 Whitehall Park Drive
Suite 300
Charlotte, NC 28273
Phone: 888.889.3282
8001 Irvine Center Drive
4th Floor
Irvine, CA 92618
Phone: 949.754.3156
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| Home > About > Success Stories |
Producer of Motorized Golf Caddies Lowers Handicap through Real Time Technology
 Golf, by design, was meant to be a
stress free walking game. The many golfers who understand this premise prefer
walking between holes rather than riding in golf carts. They are among those who
enjoy the nurturing rays of sunlight, savor the taste of fresh air, and relish
the companionship that walking and chatting with others brings. To them, golf is
more than a game: it's a delicious slice of life.
Walking the Course
Walking golfers also understand
the underlying rhythm of a good game, a rhythm that is sustained from walking
hole to hole, but is often broken by hopping in and out of a golf
cart.
But those who walk the game know the strain that lugging gear can
cause. Equipment is heavy and cumbersome to carry. A sore back can negate all
the benefits a good walking game has to offer.
 Fortunately, for
the walking golfer, there is an alternative to the golf cart.
For over
thirty years, Kangaroo Golf Products of Columbus, North Carolina has
provided the means that allow golfers to walk their game while transporting
their gear on a motorized caddie. Over 200,000 golfers use Kangaroo Motorcaddies
to maximize the pleasure and exercise that golf offers. Kangaroo Motorcaddies
operate like luggage carriers, except they are motorized and smoothly move ahead
of the golfer, like self-propelled lawnmowers. The motors are quiet and do not
interfere with conversation or the enjoyment of the walk.
 The staff at
Kangaroo Golf Products works hard to provide their worldwide clients with state
of the art Motorcaddies. A driving force behind that ability is Kangaroo Golf
Products' belief that to best serve their clients, the company must be efficient
and in top technological condition. And like its customers, Kangaroo Golf
Products looks to minimize unnecessary strain so that it can focus on what it
does best.
New Millennium; New Course
In 1998, Kangaroo Golf Products decided to ascertain if its
systems would be safe from the uncertainties that the new millennium might
bring. The changes that were necessary to make the company strain-free from
possible Y2K challenges revealed the need for a total revamping of the company's
systems
A major challenge that Kangaroo Golf Products faced was
communicating with its Carson City, Nevada satellite office. The home office and
the satellite office ran on different computer systems and each had its own
server. This situation kept the company consistently one week behind since it
needed to ship computerized tapes between offices. Parceling information between
offices was costly in shipping, time, and productivity.
Running the offices on separate systems often
impacted customer service. For example, if a customer would call for an item
that was not in stock at the home office, the representative taking the call
would have to call the customer back after he called Carson City to see if they
had it. From the merchant's perspective, that created an undesirable time delay
that could potentially cause an impatient customer to look elsewhere while
waiting for his call to be returned.
“We serve customers throughout the
world,” said John Raines, Computer Coordinator for Kangaroo Golf Products. “It
became necessary to have real time solutions so that we could continue to
provide the superior customer service that Kangaroo Golf Products was built
upon.”
Kangaroo
Moves Out of the Rough
Kangaroo Golf Products' staff members
explained to CompuData representatives the strain that their once-useful
technology was putting on the rapidly growing company. After assessing the
company's needs, CompuData networked Kangaroo Golf Products' two locations
through a Virtual Private Network (VPN) over the Internet and switched Kangaroo
Golf Products' accounting functions over to MAS 90. As the company expanded, it
was a simple task to migrate their technology to the next level - MAS
200.
With a third operation in Columbus, Kangaroo can now update all of
its locations instantaneously and quickly view the inventory at all locations in
real time while the customer is still on the phone.
“Connecting our
locations through the Internet as well as employing the MAS 90 software has had
far reaching benefits,” said Raines. “It has increased productivity throughout
the entire company.”
Lower your Handicap; Raise your Bottom Line
Are
you missing opportunities due to fragmented communications? Networking locations
and even departments within the same facility can substantially add your the
bottom line and increase both productivity and sales. Real time business has
become a global standard and customers expect immediate gratification. If you
are not prepared to satisfy your customers' needs as fast as your competitors
can, you could be losing business.
Don't let the strain of outdated or
insufficient technology cost you business. Call CompuData today to discuss how
you can enjoy a better bottom line and more time on walking the golf course.
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