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JobOps for Field Service and Dispatch
For companies offering repair,
maintenance and warranty services,
the JobOps Field Service and Dispatch module
helps track the costs and revenue of your services in detail.
With Field Service and Dispatch, services departments are
able to respond faster, access equipment maintenance history
quicker, generate preventive maintenance calls and dispatch
appropriate technicians using graphical scheduling.
What makes the JobOps Field Service and Dispatch so
unique is the “dashboard” approach to generating service
tickets. When customers call, the dashboard allows quick
access to the customer information,
equipment history, warranty status,
service contract information,
typical parts needed for the repair,
location of the equipment, available
technicians and which technicians
have the necessary parts available on
their truck.
For improved communications, integration
with Microsoft Outlook®
sends service ticket information by
e-mail to the technician providing
full details of the call and notifies
the customer that a technician has
been assigned. With Pocket PC or
Palm technology, field technicians
have real-time updates in the field.
All history of past services is also
available including full serial and lot tracking information on
any level of components included in the equipment.
Additionally, preventive maintenance service tickets are
generated on the required service dates to ensure customers
receive their contracted services on-time.
Service billing in Field Service and Dispatch quickly processes
invoices, but still accommodates the unique requirements
of service calls and repair
detail. Customer contracts
may cover parts and labor,
fixed billing or time and
material coverage while allowing
for overrides for services
beyond the scope of the
service contract. These exceptions are easily entered to
quickly create invoices and collect revenue sooner.
In the service industry, speed and service are what keep
customers happy. Being able to track costs against the revenue
of your services and contracts is what keeps you in business
and making a profit.
With the JobOps Field Service and Dispatch, accomplishing
both has become much easier.
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