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Computer Telephony Integration
intelli-CTi connects you to your customers by providing the missing link
between your telephone system and your CRM application enhancing profitability
through increased productivity and customer satisfaction.By enabling your
organization’s two most powerful tools to communicate effectively together – the
computer and the office telephone system – intelli-CTi allows you to provide a
better, more efficient service to your customers. You can:
- Dial contacts and accounts at the touch of a button within the CRM
system,
- Capture contact and account call details and statistics,
- Incorporate telephony activity within your established reporting
processes.
Whether you need a solution for a call center, support desks, or customer
database systems, by combining your computer and telephone system you can
increase productivity and efficiency to capture more business and increase your
bottom line profitability.
Through integration between your phone system and CRM system, intelli-CTi
increases the speed and accuracy of outbound calling by enabling direct call
handling from within your CRM system. Your PC enables the dialing, answering,
and termination of calls, whether you are using SageCRM or Sage SalesLogix.
intelli-CTi is designed for any organization. Due to its unique telephone
switch and business application independence, it will easily and effectively
integrate with your existing systems, allowing you to benefit immediately from
improved customer service levels and increased staff productivity.
| intelli-CTi Highlights: |
- Display contact and account details on
your computer screen for incoming calls
- Increase the speed and accuracy of
outbound calling by enabling single-click dialing from within
your CRM application
- Log missed calls for callbacks to
ensure you never miss a potential customer
- Enable informed interactions that put
you in charge of your communications
- Increase cross-selling opportunities
- Manage the phone and CRM system from a
single desktop interface
- Record complete call statistics
against customer history in Sage SalesLogix
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