CompuData is seeking an experienced and detail-oriented Level 2 Helpdesk Analyst to join our Support Services team. Successful candidates must have exceptional customer services skills, strong multi-tasking abilities and be willing to work in a fast-paced environment.

About You

  • You are hardworking and driven to succeed
  • You are highly organized
  • You love working with a team of motivated individuals

Skills and Requirements

Successful candidates should have at least 3 years’ experience administering a wide variety of IT systems including:

  • Microsoft365 – Exchange, Teams, and SharePoint
  • Windows Server – basic administration of Active Directory and group policy
  • Networking and firewall – DNS, DHCP, and network connectivity

Successful candidates will also have exceptional written and verbal communication and customer service skills. MSP Experience a plus.

Job Responsibilities

  • Full time remote
  • Open tickets and troubleshoot issues to achieve first call resolution metrics.
  • Consistently adhere to defined department policies and procedures for processing, escalating, notifying, and closing tickets.
  • Troubleshoot and address second level support tickets.
  • Utilize general troubleshooting techniques and available resources provided to diagnose and resolve issues.
  • Fully document all associated resolutions and/or actions taken in the ticketing software system by means of knowledgebase articles and other technical documentation.
  • Provide routine preventative maintenance tasks as defined by service level agreements.
  • Assist with client onboarding projects and other tasks/projects as assigned.
  • Strong and consistent communication with internal staff as well as with customers.
  • Assist with process improvements and service delivery on a continuing basis.
  • Responsible to maintain relevant technical certifications as needed. Includes, but not limited to, Microsoft, Citrix, VMWare, and Cisco certifications.
  • Provide off-hours support for emergency calls as a member of an on-call rotation.
  • Perform tasks as assigned by management.

About CompuData, Inc.

CompuData is a leading Woman Owned IT Company with a wide variety of technology and software solutions.  With over 50 years as a technology innovator, our expertise spans a wide range of services from Accounting/ERP software solutions, private and Public Cloud offerings, Managed IT Services, and Security solutions to help grow, protect, and streamline your business operations. Our team takes a holistic approach to meet customers’ needs and create technology solutions that will position them for success in the marketplace.

Located in Philadelphia, CompuData offers a stimulating and diverse work environment that enables growth with competitive salary/compensation plans and great benefits, including medical/dental/vision/prescription plan, life/STD/LTD, 401k plan.

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