A managed IT service provider can be a great asset to any business, and it can not only provide outsourced technical support and IT management, but it can also take the IT strain off your organization without having to invest in an internal IT department. However, when considering your organization’s managed IT services, sub-par support is not acceptable. Your business will face many future challenges, and you should not let IT issues become one of them. Below we will discuss the top 4 reasons organizations divorce their managed service provider:
1. Poor Customer Service
The IT department is the one area of the company that must work with every single department within the organization, and this remains true for any managed service provider as well. One non-pleasant experience can make employees want to avoid the IT department which can lead to issues down the line. Not contacting the IT department when necessary, can halt productivity within your organization. It also has the potential to increase security threats if technical support issues are ignored or not handled in a timely manner.
2. Reoccurring Issues
Constant reoccurring issues and downtime means that your managed IT services are not doing everything they can to ensure your company is running smoothly. Obviously, there will be issues that arise, but a successful managed service provider will work to fix and prevent these issues in the future. Well run IT management should leverage a combination of in-depth monitoring systems, advanced incident databases, and proper documentation to ensure they are able to get to the root of the issue the first time.
3. Lack of Transparency and Communication
When an MSP cannot openly communicate and show everything that they have done for your organization, it is a big red flag. It is important for any managed service provider to be able to easily communicate what they have been doing for your organization and how they are helping you. In today’s day and age, it is no longer as simple as “trust the IT department’. Today’s business leaders need tangible data and viable communication on how the IT management of their organization looks and how it can potentially improve. Managed IT services work in depth with all your company’s technology every day and they should be able to recommend the best technologies and solutions to help your organization grow.
4. Only provide base level IT support
A managed service provider’s main goal is to provide outsourced technical support and IT management to organizations who do not have an internal IT department. However, a dedicated MSP should offer more than just base level support. There are many different levels to managed IT services and it is important that your provider cover all aspects of how your business integrates with IT. This could include employee security training and resources to help protect your business. Your managed service provider should also provide strategic planning instead of just tactical reactions. Consulting or vCIO services ensure you are growing and making strides towards your technology goals. IT support is absolutely one of the most important things when looking for a managed service provider, but they need to be able to provide more.
When evaluating your managed service provider, you should not be settling for “just okay” service. It is important for your managed IT services to avoid and prevent these common issues as well as give you more than just back-end technical support. IT management is important for the future of your organization, and you should have an IT department that is able to help with your continued growth.
If you are interested in seeing how CompuData’s managed IT services and IT consulting services can help your organization grow, please email us!