For companies that offer repair, maintenance and warranty services, the JobOps Field Service and Dispatch module was designed to help you track the costs and revenue of your services in detail.

With Field Service and Dispatch your services departments will be able to respond faster, have quicker access to equipment maintenance history, generate preventive maintenance calls and then be able to dispatch the appropriate technician using graphical scheduling.

What makes the JobOps Field Service and Dispatch so unique is the "dashboard" approach to generating service tickets. When customers call, the dashboard allows quick access to the customer information, equipment history, warranty status, service contract information, typical parts needed for the repair, location of the equipment, what technicians are available and which technicians have the necessary parts available on their truck.

For improved communications, integration with the Microsoft Outlook® sends service ticket information by e-mail to the technician providing them with full details of the call and lets the customer know that a technician has been assigned. Also updated with the service ticket details is the technician's calendar in Microsoft Outlook®. With Pocket PC or Palm technology, your field technicians have real time updates in the field.

All history of past services is also available including full serial and lot tracking information on any level of components included in the equipment.

Preventive maintenance service tickets are generated by Field Service and Dispatch on the required service dates to ensure that your customers receive their contracted services on-time.

Service billing in Field Service and Dispatch is designed to process invoicing quickly, but still provide for the unique requirements of service calls and repair detail. Customer contracts may cover parts and labor, fixed billing or time and material coverage while allowing for overrides to standard coverage for services beyond the scope of the service contract. These exceptions are easily entered to quickly create invoices allowing you collect your services revenue as soon as possible.

In the service industry, speed and service are what keep customers happy. Being able to track costs against the revenue of your services and contracts is what keeps you in business and making a profit.

With the JobOps Field Service and Dispatch, accomplishing both has become much easier.